Questions, answered.

Three things. A flat rectangular mat for your back (66 x 42 cm), a cylindrical bolster that sits under your neck or behind your knees, and a polyester carry bag to keep both tidy. The mat and bolster have a cotton-blend cover over a foam core, so the mat stays firm and flat on a hard floor instead of bunching. ABS discs run across the full surface of both.

We can only speak for ours. It has a cotton-blend cover over a foam core, which keeps the mat firm and flat instead of bunching on the floor. A matching bolster supports your neck so it isn't left hanging. ABS plastic discs with outward-radiating points run across the full surface, and a carry bag holds the set between sessions. If it doesn't suit you, our 30-day satisfaction guarantee covers you.

Aim for about twenty minutes. Many people make it the first thing they do once the kids are in bed. Put your phone in another room, lay the mat on the floor, slide the bolster under your neck and lower yourself down slowly. Stay still and breathe. If twenty minutes feels long at first, start with ten and build from there. Using it most nights is what turns it into a ritual you look forward to.

A confirmation email arrives as soon as you place your order, listing what you bought. A second email follows when your parcel leaves us, with your tracking link inside. If neither turns up, check your junk or promotions folder first. Still nothing? Email us with the name and email address you used at checkout, and we'll find your order and resend the details.

If your order arrives faulty, or a product develops a genuine fault in normal use, email us your order number and a photo or two. We'll arrange a repair, replacement or refund. Your rights under the Australian Consumer Law apply on top of our 30-day guarantee and aren't limited by it. That includes cover for goods that aren't of acceptable quality, well beyond the 30 days.

You lie back on the mat and your own body weight presses your back into rows of small textured discs. The first few minutes feel prickly. That prickle tends to settle into a spreading warmth as you lie still.

It suits anyone who spends long days at a laptop and wants firm, even pressure across their back at home, without booking an appointment. It is also for people who want a simple nightly ritual that marks a clear end to the day.

Lay it flat on the floor, on your bed or along the sofa, with the pillow under your neck. Some people also like to stand on it barefoot for a few minutes. Wherever you use it, try leaving your phone in another room.

No. You can start with a thin top on if the prickle feels like a lot at first. Once you are used to it, you can choose what feels right for you.

Yes. Express is a paid option at checkout, $14.95 on Australian orders. It moves your parcel through the carrier's faster network and is still fully tracked. We don't name an arrival day for either option, because transit times sit with the carrier and vary by postcode. If the mat is a gift for a fixed date, order early and keep an eye on the tracking link we email you.

Email us your order number. If the box or anything inside it is damaged, attach a couple of photos so we can see what happened. We'll check the tracking with the carrier and work out the fix with you, whether that's a replacement or a refund. You don't need to chase the courier yourself, because that part is our job. Your rights under the Australian Consumer Law apply either way.

Every order is packed and dispatched within one to two business days. Tracking is emailed as soon as your parcel ships.

Email us with your order number within 30 days of delivery. Tell us briefly what didn't work for you, because it helps us improve. We'll reply with the return steps and the address to send your item to. Once it's back with us, your refund goes to your original payment method. Keeping the original packaging and carry bag makes the whole process simpler for both of us.